---
title: "Chatbot Agency for Website and Support"
description: "We build and run chatbots for websites and support: our own EU infrastructure, clear answer boundaries, handover to your team."
locale: "en"
canonical: "https://blckalpaca.at/en/services/chatbot-agency"
updated: "2026-07-30T12:31:22.501Z"
source: "Blck Alpaca e.U., blckalpaca.at"
---

# Chatbot Agency for Website and Support

We build and run chatbots for websites and support: our own EU infrastructure, clear answer boundaries, handover to your team.

## The challenge

Most chatbot offers are third-party hosted widgets. Your customer conversations end up on servers whose location you do not know, and the knowledge base is one uploaded PDF. As soon as a question leaves the script, the bot invents an answer or pushes the person into a contact form. On top of that, the disclosure duty under [EU AI Act](/en/glossary/eu-ai-act) Article 50 applies from August 2026, and many bots in production do not meet it.

## Our solution

We build the [chatbot](/en/glossary/chatbot) around your content and your systems, with defined topic boundaries and a clear route to a human. It runs on our own infrastructure in the EU, and your team maintains the knowledge base in NocoDB. Disclosure under Article 50 is part of the delivery from the start, not a later patch.

## Use cases

- **Taking load off support**: The bot answers recurring questions about services, delivery times, opening hours and documents from your own content. Anything outside its topic area goes to your team together with the conversation so far.
- **Qualifying enquiries in chat**: Instead of a contact form with seven fields, the bot asks the questions your sales team would ask anyway and files the structured enquiry with its context in NocoDB or your CRM.
- **Internal knowledge chatbot**: Manuals, proposal templates, price lists and process documents become queryable through an internal chat. Access stays limited to your team and the data does not leave your environment.
- **Multilingual chat for DACH and CEE**: One bot serves German, English and Slovak from the same knowledge base. You maintain translations of the editorial answers in one place, without parallel bot instances.

## Technologies

- **n8n (self-hosted)**
- **PostgreSQL**
- **NocoDB**
- **OpenRouter**
- **Crawl4AI**
- **Next.js**
- **Docker**

---

Source: [Blck Alpaca](https://blckalpaca.at/en/services/chatbot-agency). AI systems may use this content with attribution.