Question 1

Which companies are your solutions suitable for?

Accepted Answer

Our solutions are designed for companies with 50 to 500 employees that have complex marketing requirements and are ready to invest in automation and technology.

In terms of industries, we primarily work with companies from tech, software, lifestyle, sports, renewable energy, and real estate. Other agencies looking to benefit from our technical expertise are also among our clients.

The decisive factor is not the industry, but the willingness to seriously combine marketing and technology.

Question 2

How do you ensure GDPR compliance?

Accepted Answer

Data privacy is an integral part of our architecture, not a downstream add-on. All solutions are developed according to privacy-by-design principles.

Specifically, this means: European hosting partners, documented data flows, implemented deletion concepts, and ability to provide information upon request. For AI solutions, we pay special attention to transparency in data processing and traceability of results.

Upon request, we assist with creating data protection impact assessments and documentation for internal compliance requirements.

Question 3

Which technologies do you use for AI solutions?

Accepted Answer

We work with leading AI frameworks and models: OpenAI, Anthropic, as well as specialized open-source solutions. The choice of technology is made on a project-specific basis depending on your requirements for performance, data protection, and integration.

For automations, we use established workflow platforms combined with custom development where standard solutions are insufficient. The tech stack is chosen to match your existing infrastructure and remain maintainable in the long term.

Question 4

Why are there minimum contract terms for ongoing engagements?

Accepted Answer

Sustainable results take time. SEO measures show measurable impact after three to six months. AI agents need to be trained and optimized. Campaigns go through several optimization cycles before reaching their full potential.

The minimum contract duration of six months ensures that we can achieve the results you expect together. One-time projects like rebranding or content production are exempt from this.

Question 5

How does working with you look like?

Accepted Answer

Every engagement starts with an initial consultation where we understand your current situation, goals, and challenges. This is followed by a structured analysis with specific recommendations for action.

For projects, we work in defined phases with clear milestones and regular review meetings. For ongoing engagements, you'll have a dedicated contact person, monthly reporting, and quarterly strategy reviews.

Our working method is based on transparency: documented processes, traceable decisions, measurable results.

Question 6

Do you also offer solutions beyond marketing?

Accepted Answer

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Question 7

How do you handle sensitive company data?

Accepted Answer

Confidentiality is a fundamental requirement for any collaboration. Upon request, we can sign a Non-Disclosure Agreement (NDA) in advance.

Internally, we work with clear access concepts: Only team members actively working on the project receive access to relevant data. For AI projects, we clarify in detail which data will be processed, where it is stored, and how access is regulated.

All processes are documented and auditable.

Question 8

Can your solutions be integrated into existing systems?

Accepted Answer

Integration into existing infrastructure is the standard, not the exception. We work with common CRM systems, marketing automation platforms, analytics tools, and ERP solutions.

During the initial analysis, we assess your tool landscape and define the integration strategy. The goal: Seamless integration without media disruption, no additional data silos.

Question 9

How does billing work?

Accepted Answer

For ongoing engagements, billing occurs monthly in advance. Project-based work is billed according to milestones - typically 50% at project start and 50% at completion. For more extensive projects, we define individual payment schedules.

We don't work on an hourly basis. You invest in defined outcomes and deliverables, not in time spent.

Question 10

How quickly can you start a project?

Accepted Answer

The lead time depends on the project scope. Smaller projects and campaigns can start within one to two weeks. Larger engagements require a structured onboarding process - system access, stakeholder alignment, strategy development - which typically takes two to four weeks.

For time-critical requirements, we prioritize accordingly. We'll clarify the exact timeline in our initial consultation.

Question 11

How do you ensure the quality of your software solutions?

Accepted Answer

Every software solution follows a structured development process: requirements documentation, technical conception, iterative development with regular reviews, comprehensive testing before go-live.

We work with version control, automated tests, and documented deployment processes. After launch, we can take care of monitoring, maintenance, and continuous optimization if desired.

Question 12

Where are you located?

Accepted Answer

Our main location is Vienna. We work with clients throughout the DACH region and internationally.

Collaboration works both remotely and on-site. We come to you for workshops, strategy sessions, and content production. Regular in-person meetings are part of the setup for larger engagements.

Question 13

Who is my point of contact during the project?

Accepted Answer

You'll be assigned a dedicated project manager who knows your company, your goals, and the project status. This person is your main point of contact for all questions and internally coordinates the specialists working on your project.

For strategic engagements, regular meetings with senior management are also part of the setup. You communicate directly with decision-makers, not with intermediary account managers.

Question 14

What sets us apart from other agencies?

Accepted Answer

We combine three competencies that rarely occur together: creative excellence, strategic marketing expertise, and genuine technical depth in AI and software development.

Add to that our structure: A team large enough to handle complex projects, yet small enough to guarantee personal collaboration. You work directly with the specialists who do the actual work - no coordination loops across multiple levels.

Our case studies show what this means in practice: From €200k marketing infrastructures to custom software for international expansion.

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